At GoldenRides®, our goal is to provide every client with dependable, compassionate, professional transportation and personal support services. We take pride in delivering an experience that meets the high standards our clients and their families expect.
Our Philosophy
GoldenRides® was founded on the belief that serving older adults requires patience, compassion, and integrity. While we cannot guarantee that every circumstance will be perfect, we can guarantee that every concern will be treated with respect, fairness, and a sincere desire to provide exceptional service.
Our Satisfaction Guarantee
We stand fully behind your first GoldenRides® experience. If you are not satisfied with your first completed service for reasons related to safety, comfort, professionalism, attentiveness, or communication, you may choose either a full refund for that service, or a complimentary second service package of the same type.
If, for any reason, you are not satisfied with a subsequent GoldenRides® service, we encourage you to contact us promptly so we can understand your concerns and work toward a fair resolution. We will seek to resolve the situation by discussing your experience and determining the most appropriate solution.
Our Refund Policy
GoldenRides® will make every reasonable effort to make things right. Our objective is not simply to complete a trip, but to earn your confidence and become a trusted resource for you and your family. Should a refund be requested and agreed upon, depending on the circumstances, GoldenRides® will either:
- Provide a full refund
- Provide a partial refund
- Offer a service credit toward a future reservation
Refund Processing
Approved refunds are generally processed within 5–10 business days, although the time required for funds to appear in your account may vary depending on your financial institution or credit card provider. If you have any questions regarding our Refund Policy, please contact GoldenRides® through the Contact Page on our website. We appreciate the opportunity to serve you and your family.
Our Cancellation Policy
We understand that circumstances can change unexpectedly. Our Scheduling & Cancellation Policy is intended to be fair to both our clients and the time reserved by GoldenRides® for their care.
If cancellation is made more than 24 hours prior to scheduled service.
For same-day cancellations due to:
- Illness
- Hospitalization
- Physician cancellation
- Weather
- Family emergency
A cancellation fee equal to 25% of the cost of your arranged service will be charged when a scheduled reservation is cancelled with less than 24 hours' notice, and no emergency circumstances exist.
Refunds for Cancellation
Refunds for cancellations are governed by our Cancellation Policy. If a trip is canceled in accordance with that policy, any applicable refund will be processed using the original method of payment whenever practical. Please notify us of a cancellation as soon as possible. The earlier we know, the easier it is to accommodate other clients. If you have any questions regarding our Refund & Cancellation Policies, please contact GoldenRides® through the Contact Page on our website.